Counselling FAQs



  • How do I make an appointment?
    You can call 0161 440 0055 for more information about our services and to register for counselling.
  • I’m worried about someone else, can I refer them?
    Currently all of our public services work on a self-referral basis, meaning that if you’re worried about someone else you should encourage them to get in touch with our office.

    If your place of work is part of our employee assistance programme, get in touch with your manager or HR department for more information about how to get a referral.

    If you’re a parent or guardian, we do offer private practice appointments for young people which you can enquire about on behalf of your son or daughter by calling 0161 440 0055.

    If you’re worried about someone’s immediate well being the following numbers may be helpful:

    Samaritans 0161 480 2222 / 08457 90 90 90
    CALM 0800 58 58 58
    PAPYRUS HOPELineUK 0800 068 41 41
    Mind 0300 123 3393
    The Sanctuary Manchester 0161 637 0808
  • Where can I see a counsellor?
    We offer counselling for adults at our main site in Stockport town centre as well as other community venues such as Disability Stockport and SPARC.

    For children and young people, we offer counselling at our main site in Stockport and we counsel in 20 schools across Greater Manchester.

  • Do I have to be referred by my GP?
    No, the bulk of our counselling is offered on a self-referral basis. If you’d like to get in touch about counselling today call 0161 440 0055.
  • Does Beacon House have disability access?
    Our main counselling centre, Beacon House, does not have disability access currently. Beacon House does have a ground floor counselling room if stairs might be difficult.  We do however offer counselling in community venues with disability access, including Disability Stockport.
  • Can I request a specific counsellor?
    When you register for counselling you will be offered an appointment at the earliest opportunity. If you would like to specify a male or female counsellor, you can.

    On our private practice services you can specify a counsellor if you’d prefer, but to see a counsellor as quickly as possible we would encourage you to see the first available counsellor.

  • Do you have a service for young people?
    We counsel children and young people at Beacon House, in schools, and through our community projects.

    We offer counselling in over 20 schools across Stockport and Greater Manchester. If you’d like to know whether we counsel in your child’s school or for further guidance please get in touch with the office on 0161 440 0055.

    We offer counselling for children and young people of any age through our private practice. We offer a range of times throughout the week, including after school hours. Get in touch today for further information on 0161 440 0055.

    Our community projects are also specifically for young people as well.


  • How often will I come to counselling?
    Counselling works best when attended regularly. At Beacon, we offer weekly counselling appointments.
  • How long will I wait to see a counsellor?
    If you go directly onto our private practice (either for adults, children or couples) we can usually book you in for your first appointment within 4-6 weeks.

    If you would like to go down the funded or donation-based route, or if you’re not sure which service is for you, we can book you in for an initial appointment. This is a one off appointment which can usually be booked in within two weeks. At this appointment you will be able to choose which service is best for you.

    If you choose to go down the donation-based route the wait for ongoing counselling can be between 4-8 months at the moment depending on your availability.

  • How much will counselling cost?
    As a charity, we believe that everyone should have an equal chance of good emotional well-being. For that reason, we offer one-to-one counselling on a donation basis and some projects are funded (and therefore free).

    Our work in schools and our community projects are funded and therefore attendance is free.

    Some of our one-to-one services are funded, and therefore won’t charge; others ask for a donation. Donations help us to continue supporting people every day through our services, and we ask for whatever you can reasonably afford.

    Our private practice costs £40 per session for adults and children. Our couples counselling services is £55 per session.

  • Can I come to my appointment with a friend, partner, or family member?
    The counselling we provide to individuals works best when a counsellor can develop a relationship with an individual. If you would like a friend or family member to accompany you to the appointment, they can always wait in the waiting room.

    As well as one-to-one counselling, we also offer a couples counselling service which is designed to work with you and your partner together. These sessions will be attended by both you and your partner.

  • If I have childcare issues, can I bring my children along?
    Unfortunately, we do not have facilities for unattended children at our sites, and therefore children under the age of 16 must not be left alone in the waiting areas. It is not possible to bring children into your counselling session.
  • How long are appointments?
    Our counselling appointments for individuals and couples are 50 minutes long. It is useful to arrive 10 minutes before each appointment.
  • What happens if I need to cancel an appointment?
    Unfortunately, from time to time you may not be able to attend one of your appointments. If this is the case you can call the appointments team on 0161 440 0055 to let them know that you cannot attend as soon as you know.

About counselling

  • What types of counselling does Beacon offer?
    Beacon’s 60+ counsellors have different specialities but all provide an integrated counselling approach. This allows our counsellors to tailor the support that they offer to each individual.

    At your initial appointment you will have the opportunity to discuss the service options available and decide which is the right one for you.

  • Who will know about my counselling sessions?
    Our counsellors offer a confidential and non-judgemental service.

    However, on rare occasions, your counsellor may need to share specific information with others. Examples of when sharing specific information may be required is if the counsellor is concerned that you or another person may be at risk of harm. If this is the case the counsellor will normally discuss this with you first and we always aim to gain your consent.

    There are some instances where we will always disclose. These instances include, but are not limited to: information about money laundering, people trafficking, acts of terrorism and other serious crimes.

  • What is Gift Aid?
    If you are a tax payer, Beacon Counselling can claim back the tax you have paid on any donations made to the service. Completing a gift aid form will help us to make your donation go even further to support our work.


See the various prestigious awards and accreditations that Beacon Counselling has received throughout the last few years.

Contact Us

Stockport Centre


50-52 Middle Hillgate,
Stockport,SK1 3DL

0161 440 0055